Had breakfast there today and the service was on point.Ordered wacky viennas for my daughter and when it arrived was not comfortable with her eating it after all the hypee around Listeriosis. Called the manager on duty and he without any fuss replaced the meal .Now that is putting the customer first and excellent client service..Well done Spur Pavilion. .will definately be back
Hi. Would love to thank spur pavilion(manager and staff) for their excellent service today. Went for supper with my family this afternoon and while there my daughters fingers got jammed at the toilet door. The staff and manager rushed to her aid immediately and attended to her wound. Thereafter they continously checked up on her and apologised prefusely although it was not their fault. Aside from this, service was excellent and the meals were prepared perfectly. Thank u guys.
P.S: a suggestion: leave a space between door and door frame.
Nix Stigr (Nixstigr031)
+5
Great service and the kids area is incredible really made me more at ease as a mom to a toddler. Secure, monitored by surveillance and adult body, children have beeper tags and wristbands attached for safety, with parental details. Food is amazing, service is amazing and everyone is happy.
We had an absolute blast here... They even offered free face painting for kids during the school holiday. My son loves the kids area... Its not huge but it is sufficient. Meals are always fresh and arrives very fast. Staff are amazing.
Food was fresh & I really enjoyed being with my family
The new nachos schnitzel is to die for. Well prepared with a variety of different flavours. Additionally, it was served quickly and the staff were all friendly.
Amazing service. It was our son's first visit to SA and the team made a fuss of him. Food was delicious. Thank you for making our visit a memorable one!
Kansas Spur has the most succulent & mouthwatering grills I've ever had (and I've had a lot-lot). The presentation had my sister whip up her phone as soon as the food came 📸😂. The ambiance is serene & chillled for such a big & buzzy mall. Gee walked me through the registration of the App with great knowledge, humour & flair - so delightful. And thank you to Warren for following up telephonically on my prior comments, explaining to me the procedure of the store & making a customer feel valued. It was so worth traveling past the 2 other branches 😀. Thank you, I'll certainly be back soon.
Went here after a long time. The staff was very friendly, food was delicious and was hot.
Seating is comfortable. The staff were able to provide excellent service despite being packed to capacity.
Only issue is it’s generally a bit on the noisy side.
What an awesome experience from SPUR. Keep it up Stix, you're an awesome manager. Nomfudo you were an amazing waitress. The service was awesome, the food was awesome, the value for money, excellent. We had the chicken schnitzel and the rump steak, with a 1 litre spritzer which was devine to the last drop. Keep it up guys.
I recommend Kansas SPUR the place to eat at the Pavilion.
The staff, food and atmosphere is always good. There is nothing to complain about.
So everyone knows spur! I know it's a steak ranch, but they need to start catering to those who don't eat beef or pork, especially when it comes to their breakfast. I asked for no bacon and ended up getting bacon, just a lack of attention to customers and their order. I also got the barbecue chicken breasts, which were barbecued to death, absolutely tough and dry. It also tasted like it had been basted with gas fumes and was not pleasant. You guys need to seriously step up your game.
So, I've been back to the restaurant to see if they were able to redeem themselves after speaking to the manager. I must say the customer service and attention to detail have improved. I hope they are able to maintain standards now!
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