During our visit to Ottawa Spur Steak Ranch in Claremont for my daughter's birthday, we were pleasantly surprised when the staff went the extra mile to make her day truly special. As a delightful addition to the celebration, the staff sang a cheerful birthday song for her, creating a festive and memorable moment.
While the celebratory aspects of our experience were praiseworthy, it's important to note that the overall service had some areas that could benefit from improvement. While the staff demonstrated friendliness and a willingness to make the celebration memorable, there were instances where the service felt slightly slow.
Promptness in attending to our requests, particularly during peak hours, would enhance the overall dining experience. Although the staff was accommodating, a more efficient service delivery could contribute to an even more positive impression.
In the spirit of constructive feedback, a suggestion for improvement would be to streamline the service process to ensure a seamless flow, especially during busy times. This would not only elevate customer satisfaction but also enhance the overall dining experience at Spur in Claremont.
Despite this constructive criticism, the birthday celebration, with the singing and festive atmosphere, made a lasting impression. With a few refinements to the service delivery, Spur has the potential to offer an even more exceptional dining experience for families and celebratory occasions.
Ottawa Spur seems almost forgotten in Cavendish on the other side of the food court where everyone hangs out.
But make no mistake, it’s still a popular venue and attracts a loyal crowd.
It’s easy to see why: The food was well-prepared and tasty, portion sizes are respectable and service was good, though a bit rushed, given that the place was pretty full and staff were working under pressure.
As with most Spurs, there’s a place for young children to play, and it’s good to see that they have cameras so that parents can also keep an eye on the little ones.
It’s a little bit narrow to navigate with a wheelchair, but there’s ample seating available for wheelchair users.
There’s no outside seating because it’s in a mall.
I come to this Spur very often. The food is ALWAYS delicious, I haven't had any complaints about the food. The waiters are very friendly. 5 out of 5 stars for this place, I've had no issues. Excellent service. My favorite is the Ribs, yummy yummy.
An error has occurred! Please try again in a few minutes