I recently visited the Lone Creek Spur Steak Ranch located at Mall of Africa and overall, I would rate my experience as 4 stars. Although the food was delicious and the service was attentive, there were a few factors that impacted my enjoyment of the meal.
Firstly, the wait to be seated was quite long, which was frustrating as I had to wait at least 45min. However, once we were seated, our server was friendly and efficient, which helped to make up for the wait time. Although she did spill my wine but was promptly replaced.
Secondly, the noise levels in the restaurant were quite high, as there were a lot of children running around playing in the kids area and continued replying of the birthday song which annoyed my date. While this may be great for families with kids, it made it difficult to have a conversation without having to raise our voices.
Lastly, the restaurant was very busy and crowded, which made it feel a bit chaotic and not ideal for an intimate dining experience. However, the atmosphere was lively and energetic, which may be appealing for some diners.
Despite these minor drawbacks, the food at Lone Creek Spur Steak Ranch was definitely of good quality compared to other of the experience. The steak was cooked to perfection and the sides were flavorful and satisfying. The portions were also generous, which made the prices reasonable.
Overall, if you don't mind a bit of noise and chaos, Lone Creek Spur Steak Ranch is definitely worth a visit for their delicious food and attentive service.
The experience was awesome...seems like great customer experience was my thing this week. When we got to Spur the waitress showed us the menu, the specials were only for pork. When I told her that I don't eat pork she said not to worry she will replace the pork with beef and we'll still be eligible for the special! Customer service is everything I tell you! Well done Spur!
The service was good, very friendly efficient waiter. The food came out fast, but not all at once. There was no wine list however our waiter knew the options off by heart which we loved. Everything was good. I will be back.
The food was so okay , the waitress and atmosphere was great . It’s a good chilled vibes nice food restaurant
Nokonwaba “Nono” Mtumtum
+5
We had great time ,staff was great hey.
The place was full we had to wait atleast 20 mins to get inside. But the food was amazing, the atmosphere was top tier however the service was a bit slow
The food is amazing,loved every meal that we ordered,I would recommend this place to anyone that enjoys great food
Loved that, even after being very skeptical, I was actually able to use the restaurant as more than just a restaurant but I was able to complete some of my work... I loved that there was little to no interruptions and the food was 10x more enjoyable
sALOMON Hoogenraad-Vermaak
+4
The Spur always provides value for money! The waitress was very friendly but managed to mix up our order. My son ordered coke, and repeated the order twice, but ended up with cream soda! The play area is a bit small and crowded. Other than that, the service was fast and the food tasty.
Amazing customer service.
We had ordered takeaway meals. When we opened the packaging later on realised that there was items missing.
After calling, Nelly answered and sorted out the situation immediately. The missing items were delivered shortly afterwards.
Thank you Nelly and Spur for this amazing display of customer centric service.
First time going to Spur and it was a great experience! Loved what I ordered (chicken quesadilla), and the kids area is genius! Service was friendly and fast.
I'll definitely be coming back.
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