The venue is great and the brand is one of the best, except for the very poor service we experienced from 2 alternate waitresses, who seem to have forgotten why they were on duty on this particular day....completely ignoring or forgetting about our order, then taking forever to deliver it, then deliver incomplete items of our order, making promises to rectify then disappear for lengthy times until twice I stood up to make follow up enquiries. This happened repeatedly during our visit. The bad service rendered really spoiled what was supposed to be our "fun time outing" at this place. What really is of concern is the fact that, the place was not busy at all. You could count only a few tables occupied - in both inside and outside seating areas. Is this happening because of poor leadership or lack of good customer service training ?

Service - Mixed feelings. We booked a table 5 days in advance for 18 people last Sat to watch the rugby match. The Fri before, we called in to extend the table by another 4 seats. When we arrived on Sat it was a total disaster, a very rude waitress shouted out that we called to cancel our reservation despite us saying that the call was not a cancelation but a request for more seats. She continued shouting until the two bouncers at the door directed her to stop arguing with the customer and to sort out the tables! The Manager arrived and went out of his way to fix the mess on an extremely chaotic evening. Half of our group ended up being seated outside but, still had a good view of the big screen, so no complaints. Thank you stax to the three gentlemen that assisted that evening, and for allowing our many kids (outside of the club/bar area) to witness the awesome match and Bok magic, they will remember the night for years to come!! Food - Excellent. Atmosphere - Excellent. Centre Security - Sorry but terrible. When we left just before midnight, we noticed our Fortuner had been broken into. Window broken, storage compartment and door panel ripped out. These guys had plenty time to fiddle with a vehicle parked 3 bays next to the entrance, in a centre that has a security guard and boom gate!! Not blaming News Cafe for the incident, but no cameras and a very lax security guard? I'm sure more can be done to secure the premises. Please.