Review Primi Piatti - Durban

UPDATE: Mandla and his team invited the wife and I over and I have to say, this is what customer service is supposed to be. The food was excellent, the staff were all very attentive and pleasant! My wife and I really enjoyed the food, and while the place was quiet, the atmosphere was great. Well done guys, I appreciate the fact that Mandla looked into what happened durino our last visit and worked on rectifying the situation. I appreciate the honesty and I like the fact that they took the time to check in with me and apologize. Definitely a disappointing experience here tonight! My wife and I usually come here and have one dish in particular, The Recco Pasta with prawns. Having visited after a few months, we were really excited about the meal. Despite the table service leaving a lot to be desired, the food was what we were genuinely looking forward to. Upon arrival, the plate looked as though there were no prawns, I figured they were probably just underneath the pasta, after eating a little, I found just a few shards of prawn meat (huddled together on my plate next to the bay leaf (see photo?). This was all the prawn meat I could find, disturbingly, my wife had even less prawn meat. I understand that companies are trying to cut overheads and increase profits, but this is not a good reflection of the quality and service I've come to expect from PRIMI. I must also mention that the pasta was severely undercooked. We elected not to notify anyone as it's always a risk sending food back for changes in any establishment. The staff were aloof and not very attentive. We were so disappointed by the food that we cut our dinner short, finished the meals, paid and left. We decided to go somewhere else for dessert.

Absolutely love Primi at gateway. I always order the Red Bull Twist, one of my favorite drinks especially on a hot summer's day in Durban. I highly recommend the Linguine Pollo E Pesto, its so delicious.

The place is nice and has a chilled vibe. I never get wait for too long to get my drinks. Stuff were very friendly

My first experience at PRIMI Gateway and I decided to try they pasta.. It was unbelievably delicious.. The best pasta I have ever eaten in my life..

One of my favourite restaurants.Great staff, good food and great cocktails!

Loved my salad and they played the nicest music. Our waiter was great also♥️

Devine lunch menu experience! Great service! Yummy food ! Chilled vibes.

Friendly and super helpful waiters 👌🏻 Amazing food - thanks for a memorable experience 👏🏻 Just what the Dr ordered after a hectic day.

Great service, good food... It a place I'd go to everyday

The food was amazing, the prices were affordable. The rustic ambience compliments the industrial aesthetic well. The staff was attentive and friendly. Would totally recommend. Definitely will be back.

Good Italian food. Service is great, waiters know the menu and even suggest popular dishes

We went to Primi yesterday and was attended to by a very good waitron by the name of Tino. Very good and very clear communication between us all. Our order was prepared quickly and to our requirements, he was very attentive to us as well. Our food was very nice and tasty. We never saw or spoke to a manager and to be honest it wasn't even required at all . Thank you Tino for making our Primi experience very enjoyable. Will be back just because of Tino.

Lovely restaurant and very, very pleasant staff. Today I ordered this chicken alfredo kind of thing and it really tasted good. Service was quick and efficient. And the Ice Tea was fantastic, infact the best ice tea that I have ever had. A great italian restaurant.